IT Specialist

Position Summary:

The IT Systems & Development Specialist will play a vital role in supporting the office’s technology needs, including day-to-day IT support, web development, software integration, automation of administrative workflows, and secure network infrastructure. This role requires a blend of technical skills, a problem-solving mindset, and a commitment to data security and HIPAA compliance.

Key Responsibilities:

Web Development & Maintenance

  • Create and maintain the practice’s public-facing websites.
  • Create, deploy, and support an online store (e.g., WooCommerce) and virtual-educational platform
  • Regularly update content, design, and ensure mobile responsiveness.
  • Optimize the website for speed, SEO, and user accessibility.

Automation & Business Process Optimization

  • Design and implement automated workflows for intake forms, client onboarding, document collection, and scheduling.
  • Integrate using API with tools like Google Workspace, Microsoft 365, or third-party form builders with internal databases and EHR systems.
  • Develop scripts and systems to minimize repetitive administrative tasks.

Software Engineering & Support

  • Debug, test, and deploy updates or integrations for internal systems.
  • Support business operations through custom coding and light app development.
  • Collaborate on or build tools to manage scheduling, documentation, or reporting.

Network & Security Management

  • Design, implement, monitor, and administer secure office network infrastructure (LAN/Wi-Fi, VPN, firewall).
  • Apply cybersecurity best practices to ensure HIPAA compliance.
  • Conduct security audits, backups, and recovery planning.

Data Management

  • Create and maintain an intake summary database for clinicians to quickly access key client information.
  • Ensure secure storage and handling of PHI (Protected Health Information).

Technical Support & Systems Administration

  • Provide technical support for staff and clinicians (hardware, software, network).
  • Maintain and troubleshoot desktop systems, printers, VOIP, and office tech.
  • Administer and support EHR and telehealth platforms, including user access and onboarding.

Qualifications:

  • Associate's or Bachelor’s degree in IT, Computer Science, or a related field.
  • 2+ years of experience in IT systems support, web development, or software engineering.
  • Familiarity with HIPAA regulations and healthcare data management.
  • Proficiency in HTML, CSS, JavaScript, PHP, and at least one scripting language (e.g., Python, PowerShell).
  • Experience with website CMS (WordPress, Wix, Webflow, or custom development).
  • Strong understanding of networking, cloud storage (Microsoft OneDrive), and access management.
  • Knowledge of automation tools such as Zapier, Google Apps Script, or Microsoft Power Automate.
  • Strong communication skills to work with clinical and administrative staff.

Preferred Skills:

  • An interest and background in psychology is an asset.
  • Experience in a behavioral health or medical office setting.
  • Knowledge of EHR systems (Theranest, TherapyNotes, SimplePractice, or similar).
  • Ability to work independently and with a small team on technical projects.
  • Familiarity with agile or iterative development practices.

Compensation & Benefits:

  • 6-month contract position, renewable on met targets.
  • Flexible hybrid schedule.
  • Mostly remote work.